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As such, I am not able to use the phone and I am facing tremendous difficulty being unable to receive and make calls.
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I really want to escalate this issue it was a very bad experience and the way they treat the customer is really pathetic, I think it was my mistake to reach out the blackberry service centre. It is very disappointing, that a new mobile has so much problem due to some defect.
Within warranty period is it the right way to giver service?? Again at the service centre, they reloaded the software and again I was assured that the defect has been completely rectified. Bad too bad kindly help us in the situation Mohd muzaffar August 18, Nice CCI Support October 8, Kindly dial to the above mentioned customer care number to submit your complaint.
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I am totally dissatisfied for the same. If required they will try to solve your problem by asking you to change the settings in your handset.
It will create a big negative feedback for your company Please do the needful, I will be grateful to you If you kindly arrange to repair this at a free of cost. Ahmadabad service center has dislocated from the existing location! However, the very next day the same defect again surfaced, while receiving an incoming call.
I contact your blackberry service center at Noida sector, they are replaced my old batteries, but the battery backup are still same for both the mobiles.
However, on the same day I realised that the aforesaid defect is still there in the mobile phone, but due to my time constraint and busy schedule in Courts, I could only go again at the aforesaid service centre in the first week of December, and I made a request that since there is some manufacturing defect and the same has not been able to rectified, the mobile phone should be replaced, by a new mobile phone.
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However, the person at the service centre, stated geometrical dominator extended newgrounds dating they will be sending the mobile phone to the repair center and the defect will be rectified and if it does not then the blackberry company will replace the defective set with a new mobile phone.
It is requested that the mobile phone should be replaced by a new mobile phone at the earliest possible time. Recently my cell fell into water and stopped working.
Inspite of doing this still if you find the same error then you would have installed a application which is not supported by Blackberry in that case please uninstall it. In case if you are not able to uninstall the application please go to the nearest blackberrry service center and update your software.
Then the mobile phone remained in the repair centre for a week and the same was given to me on On 30th I went to the service centre and they told be that it gonna take 3 days 2nd oct delivery and Rs I have lost the entire date.
Further, when I had purchased the mobile phone on On 1st Oct I called them and they told me that phone is fine and i can collect by 2nd Oct but on 2nd Oct when i went to store they told be that the phone is not working and when i asked them to return the phone I found the phone in a very bad condition with the broken screen.
I hope you are the right person to contact. The email sent to the blackberry support is pasted below, for which I am still awaiting for response for the last four days: For the last two months I am trying to get it rectified, however the same has not been rectified, despite visiting the service centre in New Delhi at least six times.
However, again the same defect appeared the very next day ie, on A letter then the retailer takes 4 days to replace the phone…. The mobile phone was also sent to the repair center for two times for 7 days each time.
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Dhananjay kumar September 22, I want to known about blackberry coustmer care no please my no is you can message no email please CCI Support September 22, Kindly call to the Customer Care Numbers mentioned above and get your problem solved.
On 29th morning I approached Blackberry service centre Ajmer Rajasthan as my blackberry bold 5 was complete dead, They were supposed to update me regarding the cost and issue but no call received.
However, again the same old assurance was given to me and the mobile phone was again sent to the repair centre. Due to the defective set, I am suffering a lot as well as continuous financial loss as explained in the aforesaid email sent by me to blackberry support.
The aforesaid mobile phone some times used to hang, after only few days of its purchase. By dialing to the given toll free number customers can enquire about the products, submit your queries or complaints to the Customer Care Team.
I asked others also who are using this handset they are having the same problem ………. Thereafter, as suggested from your side, I went to your authorised service centre at Beechams M-6, Cannaught Place, New Delhi and there software was reloaded and I was given assurance that now there will be no problem, as the defect has been rectified.
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Can you please investigate this and please let me know what action you are going to take against them. Pawan Ahuja Reply Hi i bought BB on 31 DecBut i am totally not satisfied with the battery back up every six hours i have to charge it.
Thereafter, I was able to go again to the service center on Thereafter, I received few calls and it seemed that there is no defect, however at around Again after almost nine days, I got the mobile phone on Request you to please let me know what to do.
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